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SHIPPING & RETURNS

SHIPPING POLICY

At Beauty Station by Rafia, we proudly deliver across Pakistan, bringing you authentic makeup and skincare products directly sourced from the USA.

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  • Standard Shipping (Cash on Delivery):
    Flat rate of Rs 330 per order (inclusive of 4% government tax).
    Estimated delivery time: 7–10 business days.

  • Free Shipping (Advance Bank Transfer):
    Enjoy free shipping when you pay via advance bank transfer.
    No additional taxes apply.
    Delivery time: 7–10 business days.

  • Urgent Shipping:
    Need your order sooner? Choose our Urgent Shipping service.
    Shipping charges: Rs 600
    Delivery time: 3–4 business days.

 

We use plain and discreet packaging to ensure your privacy.

RETURN & EXCHANGE POLICY

At Beauty Station by Rafia, we strive to ensure that you are satisfied with your purchase. However, please note the following conditions for returns and exchanges:

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  • Product Damage: If you receive a product that is leaked, broken, or defective, please contact us within 24 hours of delivery. Include a clear picture of the product, the packaging, and the courier receipt. We will evaluate the issue and handle it accordingly, which may include arranging for a replacement if necessary.

  • Packaging Damage: Minor damage to the outer packaging or box during shipping, such as dents or scratches, is a common occurrence and does not affect the quality of the product. We do not offer replacements or exchanges for issues related to packaging or box condition unless the product inside is damaged.

  • Refund and Exchange: Apart from the specific cases of product damage mentioned above, refunds and exchanges are not applicable.

 

By placing an order, you agree to our Return and Exchange policy.

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